The Right People in the Right Seats
Gino Wickman, author of Traction: Get a Grip on Your Business writes that getting the right people in the right seats means “that each of your employees is operating within his or her area of greatest skill and passion inside your organization.”
I’ve been thinking about this idea a lot lately. Fred Chiarlanza recently passed away. Fred or Freddy, as many knew him, was one of my earliest bosses and mentors. He was incredibly kind and generous with his time and wisdom, helping me develop the skills I needed to succeed early in my career.
Very early on, Fred told me that I would receive more joy seeing the successes of those I train and help develop than from my own personal accomplishments, and you know what? Fred was right. And I’ve spent my career determined to pay it forward.
Team Development: What’s in it for you?
Why is this important? Because you (our valued customers) want to work with and for companies like Blue Eagle Logistics where a high premium is placed on employee development and satisfaction because we know things work best when everyone is challenged.
First of all, let’s take a look at leadership. Have you ever worked for a company where the leader micromanages everything? If you have, you’ve experienced indecision and a lack of flexibility. Leaders who micromanage are bogged down in minutiae (day-to-day operations) while important issues that will improve the team’s ability to forge ahead and provide excellent customer service are pushed down the road to “someday.”
Here at Blue Eagle, we are committed to making every day, every delivery, every phone call the best it can be, and that means as a leader, my most important job is to strengthen my team.
How do I do that?
What good leadership looks like and why it matters.
First of all, it’s important to find people who share a passion for the exciting and fast-paced world of logistics–people with time, talent, and energy. Another aspect to consider is individual values. When looking for the right people, I want to make sure that they share the same values that make Blue Eagle Logistics a premier provider.
Leading a team is like coaching; finding the right players is the first step, but developing and coaching these players comes next because spending the time to educate and coach will create a much stronger team, a team that can deliver results. Take a look at the best businesses you have ever worked with; I’m sure you’ll find leaders who prioritized teaching, training, and employee development.
Customer and Employee Satisfaction: It’s a Win/Win Situation.
Here at Blue Eagle Logistics, we know that employee development is the key to customer satisfaction. You see, providing logistics requires agile people with lots of autonomy to make quick decisions. I do not want to micromanage our team because our customers deserve to work with knowledgeable professionals, people with the training and authority to do what needs to be done, day in and day out. That’s what you want and deserve from your logistics provider.
Zig Ziglar famously said, “You don’t build a business. You build people–and then the people build the business.” Here at Blue Eagle Logistics, our people are committed, talented, and ready for any and all challenges. That’s a promise.