03 Jun Reputation Matters: Final Mile Delivery
What is final mile delivery?
According to Business Insider, “In a product’s journey from warehouse shelf to customer doorstep, the “last mile” of delivery is the final step of the process–the point at which the package finally arrives at the buyer’s door. In addition to being a key to customer satisfaction, last mile delivery is both the most expensive and time-consuming part of the shipping process.”
The final mile is the bridge between distribution hubs and customers.
Why is final mile delivery so difficult and expensive?
The biggest challenge in final mile delivery is found in the cost of getting unique shipments to distinct and sometimes difficult to reach destinations. As always, customer experience is a priority in final mile delivery; however, carriers often need to cut costs by consolidating packages in order to lower the rates.
When you add in customer availability, the possibility of package theft, and the unpredictability of both urban and rural deliveries, the final mile of any delivery becomes rife with opportunities for failures.
And failures in the delivery process, unfortunately affect customer perception of your company and your products. In other words, the final mile carriers you use can positively or negatively impact customer satisfaction. That’s why it’s important for businesses to make sure the last mile is as good as the first mile.
Final mile delivery with Blue Eagle Logistics.
Blue Eagle Logistics provides same-day and next-day expedited freight services including final mile and custom appointment deliveries all along the Northeast Corridor from our locations in Allentown and Scranton, PA.
Our route delivery experts ensure smooth operations especially when urgent shipments require custom handling. We get your shipment on the road within hours saving you serious down time.
Our experienced delivery professionals are TSA certified and HAZMAT qualified. They have the expertise and know-how to tailor trouble-free delivery solutions to fit your specific needs for commercial, industrial, institutional, and residential delivery services.
Your reputation matters. That’s why you should choose Blue Eagle Logistics for all your last mile delivery needs. We’ll make sure your customers are satisfied.